GENERAL TERMS AND CONDITIONS AND COMPLAINTS PROCEDURE

GENERAL TERMS AND CONDITIONS AND COMPLAINTS PROCEDURE GOVERNING THE PROVISION OF TICKET SALES SERVICES FOR SPORTS, CULTURAL AND OTHER EVENTS THROUGH THE TICKETPORTAL SALES NETWORK

(hereinafter referred to as the “Terms”)

1) Subject of the Terms

These Terms of IRSnet CZ s.r.o., Company ID No.: 26732122, with its registered office at Opletalova 1015/55, Nové Město, 110 00 Prague 1, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 90221 (hereinafter referred to as “IRSnet”), govern the rights and obligations between IRSnet and third parties arising from the sale of tickets for sports, cultural and other events through the TICKETPORTAL sales network operated by IRSnet, as well as all related legal relationships.

2) Definition of Terms

For the purposes of these Terms and the relationships between IRSnet and third parties, as well as between such third parties themselves, the terms listed below shall have the following meanings:

“Event”: A concert, theatrical or other cultural performance, or a sporting match, as well as any other occurrence (such as exhibitions, conferences, training sessions, trade fairs, etc.) intended for the consumer’s leisure time, taking place at a specified time and location.

“Organizer”: A natural or legal person other than IRSnet who is responsible for organizing a specific Event. The current list of Organizers and their contact details for individual Events can be found here.

“Customer”: A person using the TICKETPORTAL sales network and the services of IRSnet to enter into a contractual relationship with the Organizer for the purpose of attending an Event, including any such use prior to the conclusion of this contractual relationship.

“TICKETPORTAL network”: The ordering and distribution system operated by IRSnet, enabling Customers primarily to order, reserve, purchase, and collect Tickets or Voucher services through various sales channels. The sales channels of the TICKETPORTAL network include, in particular, Contracted sales outlets and the Web portal.




“Ticket”: A document (security) issued through the TICKETPORTAL sales network, entitling the holder of the Ticket and additional persons in the total number stated on the Ticket to a one-time entry to a specific Event. The different types of Tickets, including the methods of their purchase and use, are set out in Article 4 of the Terms. By presenting the Ticket upon entry to the Event venue, the person exercising the rights under the Ticket agrees to comply with the operational rules of the Event venue, submits to the Organizer’s instructions, and accepts the conditions related to the Event.

“Voucher”: A reservation service provided by IRSnet within the TICKETPORTAL sales network, entitling the holder of the unique Voucher code to purchase a specific type of Ticket at a predetermined price and within a fixed expiry date by paying the difference between the Voucher price and the predetermined price corresponding to the Ticket. A Voucher is not a Ticket and does not entitle its holder to entry to the Event.

“Contracted sales outlet”: A sales outlet approved by IRSnet within the TICKETPORTAL Sales Network and marked with the TICKETPORTAL logo, where Tickets can be reserved, purchased, or collected based on their reservation number or reference data linked to direct online purchase. The operating hours of the Contracted sales outlet are set by its operator. The list of Contracted sales outlets is published on the Web portal in the sales outlets directory.

“Web portal”: The IRSnet website at www.ticketportal.cz, serving to provide information about offered Events and to order additional services and Tickets for these Events. For the proper functioning of making reservations and purchasing Tickets and services on this portal, it is necessary to have installed the web browser Internet Explorer 8 or higher, or Google Chrome.

“DSA Regulation”: Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a single market for digital services and amending Directive 2000/31/EC (Digital Services Act).

3) Contractual Relationships

The Organizer is the sole party responsible for the execution and content of individual Events, not IRSnet. IRSnet only arranges the sale of Tickets for the respective Organizer’s Events on behalf of the Organizer, based on a mandate contract concluded between the Organizer and IRSnet pursuant to Section 2430 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “CC”).



By purchasing a Ticket, the Customer enters into a contractual relationship with the specific Organizer of the Event, the subject of which is the provision of a leisure service at a predetermined date, in the form of allowing the Ticket holders to personally attend the respective Event at the set Ticket price, all under the conditions specified in the instructions published by the Organizer and these Terms (hereinafter referred to as the “Event Participation Agreement”).IRSnet thus acts on behalf of and for the account of the Organizer to the extent necessary to conclude the Event Participation Agreement between the Organizer and the Customer, to publish the Organizer’s information and instructions for individual Events, to accept the payment for the Organizer’s services from the Customer, and, if applicable, to handle other related matters of the Organizer.

The Organizer is solely responsible for the execution and fulfillment of the Event Participation Agreement, including the dates, quality, and scope of the offered Event, and reserves the right to make changes thereto. For the purposes of these Terms, the purchase of a Ticket means the payment of the price for the Organizer’s service under the concluded Event Participation Agreement. Unless explicitly stated otherwise, all claims arising from the Event Participation Agreement, including ticket refunds, must be made by the Customer directly to the Organizer of the Event in accordance with the complaints procedure set out in these Terms.

By using the services of the TICKETPORTAL sales network and by using or registering on the Web portal, the Customer also enters into a relationship with IRSnet to the extent set out in these Terms, particularly in connection with the protection of the Customer’s personal data or the use of the reservation services of the TICKETPORTAL network, and expressly agrees to be bound by the Terms.

Purchased tickets are non-refundable.

4) Tickets and Their Types

The Organizer may define one or more types of Tickets for individual Events (in addition to standard Tickets, especially VIP Tickets, Discounted Tickets, etc.). Information about the available types of Tickets is provided in the ordering system of the TICKETPORTAL network. Different types of Tickets generally have different prices, scopes of use, and entitlements.

If the sales channel of the TICKETPORTAL network allows it, Tickets can be purchased in printed form (only at Contracted sales outlets) and electronic form (through the mobile application or Web portal, as an “eTicket”). If a Ticket is purchased in electronic form as an “eTicket,” the rights arising from the Ticket can be exercised by the Customer by presenting a printed proof of purchase of the “eTicket” at the Event venue.











5) Voucher Service

IRSnet provides, within the TICKETPORTAL network and considering the time-varying nature of Ticket prices before the Event date, a reservation service called Voucher. The Voucher reservation service consists of a time-limited guarantee of the possibility to purchase a selected type of Ticket at a price corresponding to the predetermined Ticket price minus the price of the already paid Voucher. A Voucher is not a Ticket. Unlike short-term reservations of Tickets through the Web portal (Section 6, paragraph 2 of the Terms), the Voucher offers Customers a longer period of guaranteed availability of the given Ticket and, above all, its predetermined price valid throughout the Voucher’s validity period regardless of changes in Ticket prices for the Event over time.

Reservation actions related to the provision of the Voucher service are subject to a one-time non-refundable fee corresponding to the price of the Voucher. The provision of the Voucher service is confirmed to the Customer by issuing a unique Voucher code, which is linked to the right to a one-time exercise of the right to purchase a Ticket during its validity period. The Customer is obliged to keep the unique Voucher code safe and protect it against misuse. Upon the expiration of the Voucher’s validity period, the Customer’s right under the Voucher expires without any entitlement to a refund of the Voucher price.
The Voucher service can only be ordered through the Web portal and paid for exclusively by direct online payment or bank transfer to IRSnet’s account in the manner specified in Article 6 below.

6) Ticket Sales

Tickets of the specified type can be purchased or reserved by the following methods:

1) Through direct sales at a Contracted sales outlet
2) Online via the Web portal


Purchase or Collection of Reserved Tickets at a Contracted Sales Outlet:

The Customer may purchase Tickets in printed form at a Contracted sales outlet during the outlet’s opening hours without a prior reservation, provided that the requested type of Tickets is available and not sold out. The Customer may also reserve the purchase of a Ticket in advance via the Web portal (see below) and subsequently pay for and collect it in printed form at the Contracted sales outlet.










Purchase and Reservation of Tickets or Ordering of Vouchers through the Web Portal:

Through the Web portal, a maximum of 6 Tickets or Vouchers for one Event in various price categories can be reserved or ordered per reservation or order, unless otherwise stated. To use the Web portal, prior registration of the Customer via the Web portal interface is required. The Customer is obliged to provide truthful and complete personal and contact information in the registration form and to verify its accuracy before confirmation. By registering, the Customer agrees to be included in the IRSnet database and consents to receiving commercial offers and communications, especially further information about similar types of events whose sales have been or will be launched through the TICKETPORTAL network.
A registered Customer has the possibility to reserve or purchase Tickets for available seats in the seating plan or standing places from the possible price levels of the requested Event, including any offered discounts, and to order the Voucher service for these Tickets, if the reservation system allows it.

A registered Customer may purchase a Ticket or Voucher service following the procedure specified on the Web portal and pay for them via online payment (the current payment method is always indicated in the website footer) according to the instructions in the confirmation email. Furthermore, the Customer may reserve the purchase of a specific Ticket (online reservation) via the web portal for subsequent payment and collection at a Contracted sales outlet. Before submitting a purchase or reservation request for a Ticket or Voucher service, the Customer is obliged to verify the accuracy of the created order. By clicking the “Buy” or “Reserve” button, the Customer sends a binding request to purchase or reserve the selected Ticket or Voucher.

A Ticket paid for by online payment is assigned a unique variable symbol, which the Customer is obliged to keep. Tickets paid for by online payment can also be collected in printed form at a designated Contracted sales outlet upon entering the assigned variable symbol and verification code, after setting the verification code and choosing the option to collect paid Tickets.

Reservation of a Ticket through the Web portal (online reservation) is a service provided by IRSnet that guarantees the Customer the possibility to purchase the specified type of Ticket by presenting the reservation number at a Contracted sales outlet, valid for the limited duration of the reservation. The price of the reserved Ticket shown on the Web portal and in the reservation confirmation email is valid only on the day of the reservation (unlike the Voucher service) and may differ at the time of collecting the reserved Ticket on another day from the price of the Ticket at the time of reservation, depending on the development of Ticket prices for the Event.To guarantee availability and a fixed Ticket price, please use the Voucher service (Article 5 of the Terms).

In case of any problem during the purchase or reservation process that prevents the completion of the Ticket purchase or reservation, the Customer may contact the email address help@ticketportal.cz.



Bulk Orders and Reservations via Call Center or Email:

Bulk orders and reservations of Tickets (in quantities greater than 6 pieces), or Voucher services in this quantity, orders and reservations for holders of ZTP/P – wheelchair user cards, or other holders of ZTP/P and ZTP cards, orders of Tickets and Vouchers from abroad, modifications of orders and reservations involving an increase in reserved seats, or if the Customer is a person other than the consumer, can be made via the email address rezervace@ticketportal.cz on working days from 9:00 a.m. to 5:00 p.m.

Written orders constitute a binding offer to conclude the Event Participation Agreement and must contain a clear request for the selected Tickets or Vouchers specifying the given Event, along with complete identification and billing details of the purchaser. The Event Participation Agreement is concluded and binding at the moment IRSnet accepts the Customer’s offer on behalf of the Organizer to the extent of the order. Unless explicitly stated otherwise, the price for the Tickets is payable within 5 days from the conclusion of the respective Event Participation Agreement, and the Tickets will be sent to the Customer after payment has been received via the agreed payment method.

7) Payment by “Twisto”

Payment by “Twisto” is provided by Twisto payments a.s., Company ID No.: 01615165, registered in the Commercial Register maintained by the Municipal Court in Prague, Section B, Insert 19085, with its registered office at Újezd 450/40, Malá Strana, 118 00 Prague 1, based on a Twisto invoice by assignment of the receivable for payment with extended maturity to Twisto payments a.s., under the conditions set out in the “General Terms and Conditions for Customers of the ‘TWISTO’ Service.”

If the Buyer uses the “Twisto” service mediated by the Seller and provided by Twisto payments a.s., the Buyer is obliged to pay the payment (i.e., the total purchase price and shipping costs) within 14 days from the date of delivery of the goods.

The purchase contract is concluded by the Buyer filling out the order, the Seller’s acceptance of the order (by written confirmation via email), and the Buyer’s payment for the ordered goods or by using the “Twisto” service.

A Twisto Transaction Fee may be charged for payments made via Twisto. The amount of this fee is always displayed in the shopping cart before completing the order and is non-refundable.

The Buyer agrees that by selecting the Twisto service in the Merchant’s shopping cart and upon subsequent approval of the payment by Twisto, they accept the “General Terms and Conditions for Customers of the ‘TWISTO’ Service.”







8) Payment by Benefit Programs and Vouchers

Within the TICKETPORTAL network, Tickets can be paid for using benefit and Pluxee (Sodexo) and Edenred cards. Customers should verify in advance whether these benefit programs can be applied to the desired Event. Benefit programs (Benefit Plus, Benefit CZ, Gallery Beta) cannot be used for Tickets sold exclusively online. Benefit points cannot be applied to season tickets for sporting events.

The Pluxee and Edenred card can be used online by selecting this payment method directly in the shopping cart on the website.
An Edenred / Pluxee Transaction fee applies to payments made with Pluxee and Edenred cards, the amount of which is always displayed in the cart before completing the order and is non-refundable.

Edenred, Pluxee and Unišek paper vouchers are accepted at some Contracted sales outlets, which are marked with the “P” icon in the list of Contracted sales outlets on the website www.ticketportal.cz. The Edenred benefit card can only be used online.

9) Prices, currencies, and fees

The price of a Ticket or Voucher service is stated on the Web portal or communicated to the Customer before the Ticket purchase by the staff of the Contracted sales outlet. The valid price is always the price at the time of purchase. Unless explicitly stated otherwise, the price of the Ticket and Voucher service includes the statutory VAT rate and covers all pre-sale fees except for the transaction fee and the TICKETPORTAL network service fee.

The price of a Ticket or a Voucher service may be listed in Czech crowns (CZK) or euros (EUR), if this is expressly stated for the given Event. The payment currency is always displayed in the shopping cart and on the issued receipt. The Customer may choose the payment currency only from the options offered on the Website, in the seating plan of the given event, before adding tickets to the shopping cart. Once the currency is selected, it cannot be changed or switched to another one.

In the case of payments made in EUR, VAT is applied in accordance with the applicable legislation of the Czech Republic.

The amount of the TICKETPORTAL network transaction fee is generally set on a sliding scale (depending on the Ticket price); for specific Events, it may be set as a fixed amount. The specific method of calculation and the current amount of the TICKETPORTAL network transaction fee are always displayed in the shopping cart.










Unless the TICKETPORTAL network transaction fee is set as a fixed amount for a specific Event, this fee is charged for each individual Ticket, and its amount is determined based on the price of a single Ticket as follows:

For payments made in euros (EUR), the TICKETPORTAL network transaction fee is determined analogically according to the table below:

The specific amount of the transaction fee is always displayed in the shopping cart in the payment currency.

For selected Events, a TICKETPORTAL network service fee may also be charged. This fee is included in the Ticket price shown to the Customer in the seating plan; an itemized breakdown of the total price, including the service fee and the TICKETPORTAL network transaction fee, is displayed to the Customer in the shopping cart before completing the order.

In the case of personal collection of tickets, an additional fee of 30 CZK is charged.

Payment for postage and packaging is made by bank transfer to the IRSnet account number 27-3560520227/0100. When paying from abroad, the Customer is obliged to cover all bank fees, including correspondent fees and recipient bank fees. Payment must be made well in advance of the reservation expiration date, taking into account the transfer processing times between financial institutions.

When paying in EUR from countries outside the Czech Republic, the Customer is obliged to cover all related bank fees.

In the case of mailing Tickets by post, Tickets can be ordered up to 14 calendar days before the date of the respective Event (for orders shipped within the Czech Republic), and no later than 35 calendar days before the Event date (for orders shipped within the Czech Republic). Under no circumstances is IRSnet responsible for the delivery deadline or any non-delivery of the shipment to the address provided by the Customer.

The shipping fee for sending Tickets as a registered letter within the Czech Republic is 150 CZK. For other countries worldwide, shipping is handled by the courier company FedEx, whose rates vary depending on the specific destination and are used to calculate the final shipping fee for the Customer.

The Customer is obliged, when claiming any offered discounts, to prove the entitlement to the discount to the Organizer’s service at the entrance to the Event venue. Conditions for granting discounts are stated on the Web portal for the respective Event and may also be available at the Contracted sales outlet. If the Customer is unable to demonstrably prove fulfillment of the discount conditions directly at the Event venue, they will be denied entry to the Event and will lose the right to any ticket refund.

10) Claims and Complaints

The Customer is obliged to immediately check the Tickets upon personal collection, delivery by post, or downloading of electronic eTickets. Upon receiving the Tickets by email, the Customer must verify their correctness and completeness (in particular, the Event name, venue and time, price and quantity of Tickets, and other parameters).Any claims regarding the content of the Tickets must be reported by the Customer immediately upon personal collection to the staff of the Contracted sales outlet, and in the case of postal delivery, no later than 3 working days after receipt, in writing by post to the address of IRSnet or by email to the address provided on the Web portal. Claims submitted after this deadline will not be considered. Outages of Contracted sales outlets or the Web portal are not subject to claims.

Claims regarding the content of Tickets—particularly printing errors, incomplete or incorrect information, or mislabeling of the Ticket type—are handled by the staff at the Contracted sales outlet through an immediate claim process, based on information obtained from IRSnet representatives. The sales outlet staff will provide the Customer with verbal information about the method and timeline for resolving the claim.If, for technical reasons, it is not possible to cancel the claimed Ticket on the spot, the sales outlet staff is required to complete a claim form together with the Customer. A similar procedure applies when claiming a Voucher.
In the case of a justified cancellation of the claimed order, the Customer is obliged to return the issued Ticket to the staff at the Contracted sales outlet.

As the distributor of Tickets, IRSnet assumes no responsibility for the Event organized by the Organizer. Claims related to the Event itself—especially changes to the program, rescheduling, or in extreme cases, cancellation of the Event, including any claims for damages incurred by the Customer or any third party in connection with the Event, as well as all claims arising from the Event Participation Agreement—must be directed by the Customer directly to the Organizer of the Event. The identification details of each Organizer are available in the details of the specific Event on the Web Portal, always after clicking the ‘Buy’ button.

By paying for a reservation or purchasing Tickets, the Customer agrees to the wording of the General and Commercial Terms and Conditions of IRSnet CZ s.r.o. A paid order is final — Tickets cannot be returned or exchanged unless explicitly stated otherwise.

Customer obligations after payment for Tickets via the Web portal:

• a) If the Customer chooses to pick up the Tickets at a Contracted sales outlet, they must promptly check their email inbox after completing the Ticket purchase and locate the confirmation email, which contains the variable symbol of the order. This symbol, together with the selected verification code, is required for collecting the respective Tickets at the Contracted sales outlet.
  
  In the event the confirmation email is not received, the Customer must promptly report this situation to the email address help@ticketportal.cz or reklamace@ticketportal.cz. A registered user (Customer) can also locate their order, including the variable symbol, by logging into their account on the Web portal.
  
  The Customer is obliged to collect the Tickets without undue delay, no later than by the date of the respective Event. If the Tickets are not collected within the specified timeframe, the order will be forfeited without any right to a refund.
  
  IRSnet CZ, s.r.o. shall in no case be held responsible for the inability to collect Tickets at the last moment due to the opening hours of the Contracted sales outlets.
• b) If the Customer selects the eTicket delivery method, they must promptly check their email inbox after purchasing the Tickets and locate the confirmation email, where the respective Tickets are attached as a file for printing.

If the confirmation email is not received, the Customer must immediately report this situation to the email address help@ticketportal.cz or reklamace@ticketportal.cz.
A registered user (Customer) can locate their order by logging into their account on the Web portal and print the relevant Tickets.


The Customer is obliged to print the Tickets without undue delay, and no later than by the date of the respective Event. Failure to print the Tickets by the specified date will result in the forfeiture of the order without the right to a refund.

In case of an incorrectly entered email address during the order creation, the Customer must immediately report this situation to the email address help@ticketportal.cz, no later than the date of the respective Event. If the Customer fails to do so by the Event date, the order will be forfeited without any right to a refund.

Any further claims arising from the Customer’s breach of obligations after payment for Tickets via the Web portal will not be considered. Any additional disputes will be resolved through legal proceedings in accordance with the laws of the Czech Republic.







11) Refunds and Organizer’s Reservations

For individual Events, short-term changes to event dates may occur. Revised event dates are published on the Web portal, and may also be announced in the press and other media at IRSnet’s discretion. The Customer is obliged to monitor any date changes listed on the Web portal and comply with their terms.


The conditions for refunding tickets in the event of a complete cancellation of an Event are determined by the respective Event Organizer within 10 days of becoming aware of this fact. IRSnet is authorized to refund the ticket price paid by the Customer solely to the extent and under the conditions specified by the Organizer’s instructions, provided that the Organizer supplies the corresponding financial means for this purpose. If no such refund instruction is issued by the Organizer to IRSnet, Customers must assert their claims arising from the Event Participation Agreement directly against the Organizer. In the event of Event cancellation, Customers will be informed about the ticket refund procedure at each Contracted sales outlet, on the Web portal, or by response to an inquiry sent electronically to the email address reklamace@ticketportal.cz. When refunding Tickets to the Customer, the amount designated as Transaction fee of the network on the Ticket will not be refunded. The Transaction fee of the network is a fee for order processing and is non-refundable.

Unless otherwise agreed with the respective Event Organizer in a specific case, ticket refunds shall be made at the Contracted sales outlet where the Ticket was purchased. When requesting a refund, the Customer is obliged to return the issued Ticket without undue delay to the staff of the Contractual Point of Sale. In the event that the Contractual Point of Sale has been closed, it is necessary to contact the complaints department at reklamace@ticketportal.cz.

If the original payment was made through the ComGate payment gateway, i.e., by card or expedited bank transfer via bank buttons, the refund will be processed as a return transaction to the same account from which the payment was made and this shall be in CZK or EUR, depending on the currency in which the payment was made.

However, if the payment is older than 13 months, the return transaction cannot be processed automatically. The Customer will be contacted from the email address payments@comgate.cz to provide their bank account number. If the Customer submits their account number in this way, the refund will be processed within a few business days and the payment returned to the account.

12) Personal Data Protection

Information about how our company processes your personal data can be found here


13) Change of terms

These Terms and Conditions may be continuously supplemented, amended, and updated by IRSnet and shall always apply to the Customer in their current version as of the date of concluding the respective contract.

In accordance with the provision of Section 1752 of the Civil Code, the contractual parties agree that IRSnet may unilaterally change these Terms and Conditions to a reasonable extent, especially in the case of:

- changes in legal regulations,
- changes in technical conditions of service providers for IRSnet,
- changes in the interpretation of legal regulations,
- changes in technical parameters of the internet or mobile device providers,
- changes in the sector of comparable services,
- changes in licensing terms by third parties for copyright-protected content used within the      web portal,
- changes in the scope of supplementary goods or services,
- changes in the extent of the Organizer's access to data,
- changes in additional distribution channels or potential affiliate programs, etc.

In the case of already concluded contracts, IRSnet will notify Customers of changes to the Terms and Conditions via email to the contact email address or by message within the Web portal interface, stating that the change will take effect 30 days from the date the notification is delivered. The Customer may reject the change to the Terms and terminate the contract within the above-mentioned period with a notice period of 15 days from the day IRSnet notifies them of the change; however, the termination does not apply to already purchased tickets, the delivery of which will be governed by the original version of the Terms and Conditions. IRSnet is, however, entitled to implement such changes to the Terms and Conditions that apply only to new Customers. For changes to rules under the DSA Regulation, it is sufficient to inform about each significant change to the Terms and Conditions in this manner (Article 14, paragraph 2 of the DSA Regulation); for less significant changes, Customers will be informed by publishing the new version of the Terms and Conditions.

14) Rules According to the DSA Regulation

The Web portal is an online platform as defined in Article 3, letter (i) of the DSA Regulation, specifically an online platform enabling consumers to conclude contracts remotely with traders.
IRSnet is not responsible, to the extent specified in the DSA Regulation, for the activities and information of users of its service, including Organizers.

Rules regarding which content on the Web portal will be considered unlawful or in violation of the service terms can be found here.
If you suspect that harmful content is being disseminated on the Web portal, you may use the reporting system available here.
If you disagree with the outcome of your report, IRSnet has established an internal complaints handling system for this purpose in accordance with Article 20 of the DSA Regulation. Details can be found at the above-mentioned link.

This complaints handling system can be used both by complainants — visitors to the Web portal whose reports under the DSA Regulation were not resolved or were resolved in a manner they disagree with — as well as by Organizers.

A complaint filed under this system based on the DSA Regulation must be submitted (received by IRSnet) within six months from the date the complainant was informed of the decision in accordance with Article 16(5) or Article 17 of the DSA Regulation.

IRSnet does not currently apply suspension of processing notifications and complaints submitted through mechanisms under the DSA Regulation against individuals or entities, or complainants, who frequently submit manifestly unfounded notifications or complaints. However, if there are individuals who submit more than two manifestly unfounded notifications or complaints per week, IRSnet reserves the right to refuse to accept notifications and complaints from such individuals for a period of two months.

The affected person may also use the out-of-court dispute resolution system pursuant to Article 21 of the DSA Regulation.

Main Parameters Determining the Order of Individual Events Within the Portal Offer

The main parameters determining the order of individual Events within the displayed offer are:

-  chronological order (Events are arranged according to their date of occurrence),

- banner-promoted priority position.

The order of these parameters has been chosen to reflect IRSnet’s economic interests and user-friendliness for the users.


The ordering mechanism takes into account the nature of the Event and its relevance to the consumer as follows: the event date, genre, and subgenre sorting.


IRSnet does not apply any differential treatment concerning goods and services offered to consumers through the Portal by itself or by any person controlled by or affiliated with it.

15) Final Provisions

Provisions aimed at consumer protection under legal regulations and these Terms do not apply to Customers who enter contractual relationships with the Organizer and/or IRSnet as entrepreneurs.
Due to the nature of the service provided and pursuant to Section 1837 letter (j) of the Civil Code, the Customer may not withdraw from the Event Participation Agreement.

IRSnet does not assume any warranties for the accuracy, completeness, or timeliness of the information offered in the Event listings on the Web portal, except in cases of intent or gross negligence. IRSnet reserves the right to change Ticket and Voucher prices within the TICKETPORTAL network at any time, particularly upon instruction from the Organizer or even without providing a reason. Unless it is a printing error or otherwise inherently implied, the information and instructions stated on individual Tickets shall take precedence over the provisions of these Terms and Conditions.

A Ticket may serve as a simplified tax document in accordance with applicable legal regulations if the Organizer of the given event is a VAT payer. If the Customer requires the issuance of an invoice – tax document, a request must be sent to the central office of IRSnet by email at rezervace@ticketportal.cz, no later than 14 days from the date of purchase as required by law.

If any provision of these Terms is found to be invalid, ineffective, or unenforceable, the validity, effectiveness, or enforceability of the remaining provisions shall remain unaffected. These Terms come into effect on October 31, 2025, and IRSnet reserves the right to amend them at any time.

In the event of a consumer dispute arising between IRSnet and the Customer (consumer) from a purchase contract or a service provision contract that cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court resolution of such dispute to the designated out-of-court consumer dispute resolution entity, which is the Czech Trade Inspection Authority Central Inspectorate – ADR Department, Štěpánská 15, 120 00 Prague 2, Email: adr@coi.cz, Website: adr.coi.cz

Consumers may also use the online dispute resolution platform established by the European Commission for contracts concluded online, available at http://ec.europa.eu/consumers/odr/